Technical Support | Agency Pilot Technical Support | Agency Pilot Technical Support | Agency Pilot

Technical Support

You can rely on our excellent technical support team to assist you with any queries that you may have - big or small. We're confident in the solutions we create - so we provide unlimited technical support to all of our clients.

T: 0114 349 1294 

Agency Pilot is supported by an extensive aftercare service and service level agreement, which includes:

Unlimited telephone helpdesk or email assistance

We aim to close out all enquiries upon receipt of the initial call. All interactions are logged on our system. If an issue requires further investigation, it is alerted and further examined by our technical team in a timely manner.

Online help centre and system documentation

The 'Help' module in Agency Pilot contains the full system manual, a series of helpful run sheets, new release notes and contact details for the Helpdesk.

System Upgrades

Agency Pilot is constantly refined to meet the on-going needs of our clients. We welcome any views on software enhancement for future releases of Agency Pilot and the annual licence ensures that you are up-to date with the latest version.

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Complete the form below and a member of our team will be in touch. In contacting us via email, phone or the form below you will be sending us your Personal Data, to read how we handle your data please follow this link to read our Privacy Statement and Policy.

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Who we are
Agency Pilot is Designed, Created and Powered by Alcium Software - a Software Development and Web Design Studio based in Sheffield. The Directors of Alcium have been working together for over 15 years and have over sixty years combined experience, with a proven record of reliability, service and customer satisfaction.

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