Customer Support Technician (Apprentice)

We are looking for a dynamic customer support technician apprentice to join our close knit, friendly team!

This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.

We are a software company based in Chapeltown, Sheffield. Our feature product is called Agency Pilot CRM, which is a comprehensive Client Relationship Management (CRM) system used predominantly by commercial property professionals.

The Role:

• Customer Support: Communicate and provide support to our client base across the UK. Our support desk provides real time help to over 3,500 users.

• Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop.

• Customer Success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM.

Skills Required:
Full training on the Agency Pilot CRM system is provided, but successful individuals will already have the following skills:

• Natural problem solver to troubleshoot technical issues,

• A personable and professional telephone manner,

• Excellent communication and presentation skills, with the ability to adapt messaging for a range of audiences, from support staff to business owners,

• Highly organised, proactive and focused, with an excellent attention to detail.

• A passion to learn new technical and non-technical skills

• Team player, communication with the team, knowledge-sharing, and working fluidly as a team component to enhance the overall customer experience

Benefits:

• A friendly, welcoming and supportive culture - we are a close-knit team with regular social events

• Competitive salary

• 20 days holiday plus Bank Holidays

• Financed charity events

With access to future benefits on successful completion of apprenticeship programme:

• Access to healthcare benefits including dental and eye care

• Discounted gym membership

• Access to Financial Planning services

• Employer contribution pension scheme

Ability to commute/relocate:

• Sheffield, S35 2PY: Only candidates able to reliably commute or planning to relocate before starting work will be considered (required)

• Work Authorisation: United Kingdom (required)

Location: Sheffield S35 – This is a full-time office-based role at our office in Chapeltown, Sheffield S35. Off-the-job learning can either be completed remotely or within the office. Some UK travel may be required.

Hours of Work: 35 hours per week, 9 – 5pm Monday to Friday

Contract: Fixed